Appiam provide computer network support contracts that ensure your IT networks are kept in the best possible health. Our automated network monitoring tools can warn us of potential problems before they become critical, so we can deal with them proactively. And with a remote server support link to your network we can respond immediately to most IT support issues and resolve them within minutes.

Whether you want to outsource all of your IT network support or simply require second-line IT support for existing staff, we can provide the specialist skills and experience to help you. Contact us for more detail about our IT network support contracts and make sure your IT networks have the protection they deserve.

Appiam provide the following methods for IT support in London

Telephone Support
We provide a 9:00am - 9:00pm IT support phone line, the client simply calls the help line. Appiam will endeavour to receive the call immediately and allocate it to the appropriate member of staff. The call will be prioritised and allocated to the appropriate engineer.

Remote Support
Remote IT support involves a member of the Appiam technical support team accessing the IT network remotely to resolve the problem. The remote IT support can be provided from Appiam's Head Office in Tower Hill, London.

On-Site Support
If the fault cannot be resolved by either Telephone or Remote computer support then a site visit will be required. Appiam shall endeavour to have an engineer on site within four working hours in the event of a complete network failure.

Out of hours support
24/7 support is available in the event of a system failure.

Appiam can bill the client in one of two ways, either on a fixed monthly rate, which is inclusive of all types of support, or on a pay-per-call basis allowing the client to pay every time a support call is made and resolved without any other fixed / ongoing cost.