Appiam Chat Platform

Appiam Chat is an SMS chat system that has been developed to maximise revenue through premium rate messages.

Appiam Chat offers full real-time operation and reporting and is MMS capable.

The unique features in our SMS Chat system make it the market leader.

Not only does it have a vast array of functionality, but our Chat system has been licensed by ICSTIS, the regulatory body governing the mobile phone industry. That way you know it adheres to the tightest of guidelines.

We went through many months of development, to tight ICSTIS guidelines, so you, the customer, would not need to become accredited yourself.

Be it a 'fully managed' system you require, or a 'white label' system, our feature rich Chat system which helps you to greatly increase customer retention, which in turn leads to a greater spend.

Couple with that the fact that you can select multiple images and / or video to send, each as individually billed messages, and the revenue earning potentials are huge.

Appiam Chat System features

Reporting and staticstics

»  Statistics – full message statistics broken down into, sent, failed, pending and delivered. By day, month, network
»  Real time operator and system statistics
»  Customer reports
»  Operator reports

Keyword management

»  Create a number of ‘free’ messages per keyword
»  Configure £10 spend reminders
»  Create and send individual inactivity messages per keyword
»  Create and set up keywords, including
»  Configure individual welcome message
»  Configure individual spend reminders
»  Configure individual inactivity broadcasts per keyword
»  SWAP keyword – set a SWAP keyword with your Stop message, enticing customers to send in SWAP for a new chat
MMS features

»  Send multiple picture and video files, individually billed
»  Previously sent images/videos marked as sent
»  Photos and videos are shown in message history

System invoicing

»  Create system invoice
»  Create individual operator invoices

Broadcast messages

»  Built in bulk messaging system – upload new numbers in csv format and create promotional messages, with all STOPS automatically blocked

Customer search

»  Customer search facility, by name, CLI or status

Other administrator features

»  Admin Block user facility – blocks the user from the system
»  Create white label systems for keyword promoters
»  Built in ‘testing facility’ for moderators to train operators
»  Set up Administrator, Moderator and Operator accounts
»  Ongoing development and features

Operator screen features

»  Online notes to help build customer rapport
»  Operator Stop user facility – stops the current session
»  Customers distributed evenly between operators
»  New customers automatically selected - no need for operators to take their hands off the keyboard